01
Deposits
A nonrefundable deposit is required to reserve your appointment. Your deposit will be applied toward your remaining service balance.
Appointment Policies
Everything to know before your appointment
Please review these policies before booking so we can provide a smooth, comfortable, and timely experience.
Before you reserve
Booking an appointment confirms that you have reviewed and agreed to the policies below. Please contact Bientressee Studio before booking if you have any questions.
02
Cancellations and Rescheduling
Please cancel or reschedule at least 48 hours before your appointment. Late cancellations and missed appointments may result in the loss of your deposit and require a new deposit to rebook.
03
Late Arrivals
A 15-minute grace period is provided. Arriving later may require your service to be adjusted, rescheduled, or canceled so the next client’s appointment is not delayed.
04
Hair Preparation
Unless your service includes washing and blow-drying, please arrive with your hair clean, fully detangled, and free of heavy oils or styling products.
05
Hair and Extensions
Please review the selected service description to confirm whether braiding hair is included. Any required hair color or extension details should be provided before your appointment.
06
Guests and Children
To maintain a comfortable and focused studio environment, please do not bring additional guests or children unless they are receiving a scheduled service.
07
Service Changes
Major changes to your selected style, size, length, or color must be requested before your appointment. Same-day changes are subject to availability and may affect the service price or appointment time.
08
Remaining Balance
The remaining service balance is due at the end of your appointment. Additional services or changes requested during the appointment may result in an adjusted balance.
09
Photos and Social Media
Finished-style photos may be requested for the studio portfolio and social media. Please let your stylist know if you prefer not to be photographed.
10
Client Satisfaction
If you have a concern about your completed service, please contact Bientressee Studio within 48 hours so the concern can be reviewed.
Questions before booking?
Contact us before reserving your appointment if you need clarification about a service, preparation requirement, or studio policy.