Frequently Asked Questions
Answers before your appointment
Find helpful information about booking, deposits, hair preparation, extensions, timing, and studio expectations.
What would you like to know?
Select a question below to view the answer. If you still need help, contact Bientressee Studio before booking.
01How do I book an appointment?
Appointments are reserved through our online booking site. Choose your desired service, available date, and appointment time, then complete the required booking information.
02Is a deposit required?
Yes. A nonrefundable deposit is required to reserve your appointment and will be applied toward your remaining service balance.
03Is braiding hair included?
Hair inclusion depends on the service selected. Please review the service description carefully for extension requirements and contact the studio if you need clarification.
04How should I prepare my hair?
Unless your service includes washing and blow-drying, please arrive with clean, fully detangled hair that is free of heavy oils and styling products.
05Can I add a wash and blow-dry?
Yes, when availability allows. Select the wash and blow-dry option during booking or contact the studio before your appointment to confirm that enough time is available.
06How long will my appointment take?
Appointment length depends on the selected style, size, length, hair density, and any additional services. The booking description provides an estimated duration.
07Can I change my style after booking?
Major changes to the style, size, length, or color should be requested before your appointment. Changes may affect the price and appointment duration and are subject to availability.
08What happens if I am late?
A 15-minute grace period is provided. Arriving later may require your service to be adjusted, rescheduled, or canceled to avoid delaying another client.
09Can I bring a guest or child?
To maintain a comfortable and focused studio environment, please do not bring guests or children unless they are receiving a scheduled service.
10What payment methods are accepted?
Your remaining balance is due at the end of your appointment. Please review the booking confirmation or contact the studio for the currently accepted payment methods.
11Where is the studio located?
Bientressee Studio serves clients in Moore, Oklahoma. The complete appointment address and arrival instructions are provided to confirmed clients.
12What if I need to cancel or reschedule?
Please cancel or reschedule at least 48 hours before your appointment. Late changes and missed appointments may result in the loss of your deposit.
Still Have Questions?
We are happy to help
Contact the studio for help choosing a service or preparing for your appointment.